Frequently Asked Questions

Q?
How is your organization's Fair Credit Reporting Act compliance handled?
A.
With ever changing statutes, regulations and mandates this can be a daunting task for any organization. JD Palatine employs compliance experts to ensure we are complaint and current at all times. Our lawyers are nationally recognized experts in pre-employment law as well. We also make available a reference document that is updated monthly for employer's compliance.
Q?
Would you please explain your customer service department?
A.
We do not have a customer service department, we have customer care. We know that our clients are our livelihoods and that is how we treat our clients; with care. We hold the upmost respect for all clients we chose to enter into a relationship with. Please ask for references from our clients so you may speak directly with them.
Q?
What type of ordering platform do you have?
A.
We have a state of the art ordering platform that was designed for ease of use. Our platform was created with our clients in mind, there feedback was used throughout the entire process. We continue to received feedback and continue to update and change. Inquire about a in person demonstration of our system.
Q?
How much does it cost?
A.
By using J.D. Palatine, our clients find they increase their profitability by reducing employee theft, fraud and turnover (due to unqualified personnel); raise internal productivity and improve workplace safety by promoting and enforcing a drug-free workplace; and reduce the potential risk to your company’s reputation by screening out applicants whose subsequent behavior may cause the company embarrassment or open the company to litigation.